Terms and Conditions

Description of services

WorkAndGrow offers, among others:

• CRM & conversationsPlatform configuration to organize contacts, stages and conversations, according to the agreed channels and integrations.
• Automation & follow-upDesign of journeys, reminders and tasks that connect initial interest to the next action.
• Applied AIExploration, assessment and validation of use cases where AI can assist a process, with human involvement where appropriate.
• Marketing, content & designStrategy, identity, websites, audiovisual content, social media and campaigns.
• Implementation & guidanceProcess mapping, custom development and integrations, setup and guidance for the Client’s team.

The scope of each project is defined in the proposal or specific agreement made with each Client. Platform configuration and professional services are evaluated and quoted separately.

Alliance of specialists

WorkAndGrow delivers its services backed by an alliance of specialists. WorkAndGrow coordinates the project and is the Client’s point of contact, although part of the work may be carried out by allied specialists, who are bound by confidentiality.

Engagement and acceptance

The contractual relationship is formed through:

• Written acceptanceBy email or signed document, of a proposal issued by WorkAndGrow.
• PaymentFull or partial payment of the agreed service, according to each proposal’s terms.

Any change of scope must be agreed in writing by both parties before implementation.

Payment terms

• PricesSet in each proposal and may be expressed in Argentine pesos (ARS) or US dollars (USD), as indicated.
• Upfront paymentThe agreed initial payment must be made before any work begins.
• Recurring servicesLong-term projects and monthly services are invoiced at the agreed frequency.
• Third-party subscriptionsCosts of third-party platforms, licenses and usage (messaging, telephony, AI, among others) may be invoiced separately, as stated in the proposal.
• Rate changesWorkAndGrow may update its rates with at least 30 days’ notice for ongoing contracts.
• Late paymentLate payment may lead to suspension of services until settled.

Intellectual property

• DeliverablesOnce 100% of the service is paid, the Client acquires usage rights over the final materials delivered, for the commercial purposes agreed in the proposal.
• WorkAndGrow materialsMethodologies, processes, templates, base workflows and own tools are the property of WorkAndGrow and its allies and are not transferred to the Client.
• Client materialsThe Client warrants that the materials it provides (logos, texts, photographs, contact lists) do not infringe third-party rights and that it is entitled to use them.
• ReferencesWorkAndGrow may mention completed work as a reference, unless an explicit confidentiality agreement says otherwise.

Client obligations

For the service to run properly, the Client agrees to:

• Information and accessProvide the necessary information, materials and access on time.
• Point of contactAppoint a communication lead to coordinate the work.
• ReviewsReview and approve, or request changes, within the agreed timeframes. Delays attributable to the Client may extend delivery times.
• PaymentsPay for the services within the agreed terms.
• Proper useNot use the materials or the platform for purposes other than those agreed or contrary to law.

Timelines and delivery

Timelines are estimates and are set in each proposal. WorkAndGrow will use its best efforts to meet them but is not liable for delays caused by:

• Client delaysIn providing information, access, approvals or payments.
• Force majeureCauses beyond WorkAndGrow’s reasonable control, including failures of third-party providers or platforms.
• Scope changesRequested by the Client during the project.

AI, automation and third-party platforms

• No guaranteed resultsWorkAndGrow does not guarantee specific commercial results, savings or growth. Results depend on many external factors.
• AI-generated contentAI-generated responses and content may contain errors. The Client must review them and decide in which processes a person intervenes.
• Platform policiesUse of WhatsApp, Meta, Google and other platforms is governed by their own terms, which may change and affect operation or performance. WorkAndGrow is not liable for those changes.
• Contacts and consentThe Client is responsible for having the legal basis and consent needed to contact the people loaded into its CRM, including Law 25.326 and rules on commercial communications.
• Paid advertisingWhen campaigns are managed, the media budget is separate from the fee, ad accounts must be in the Client’s name and WorkAndGrow acts as an authorized administrator.

Limitation of liability

In no event will WorkAndGrow be liable for:

• Financial lossesDirect or indirect, resulting from campaigns, automations or commercial actions.
• Third partiesOutages, policy changes or failures of third-party platforms, providers or channels.
• MisuseDamages arising from the Client’s improper use of the materials or the platform.
• Client materialThird-party claims related to materials, contact lists or information provided by the Client.

WorkAndGrow’s maximum liability to the Client is limited to the amount paid for the specific service giving rise to the claim, except in cases of willful misconduct or where the law makes liability non-waivable.

Confidentiality

Both parties agree to keep confidential the sensitive information shared during the business relationship (strategies, internal data, prices, processes). This obligation lasts 2 (two) years after the contractual relationship ends, unless expressly agreed otherwise. Processing of personal data is also governed by our Privacy Policy.

Cancellation and termination

• By the ClientMay cancel a service with at least 30 calendar days’ notice. Work completed or in progress at the time of cancellation is invoiced in full.
• By WorkAndGrowMay end the service for non-payment, misuse or situations that prevent normal work, with 15 days’ notice.

Upfront payments are non-refundable unless the cause is solely attributable to WorkAndGrow. On termination, the Client may request an export of its data within a reasonable period.

Changes to these terms

WorkAndGrow may modify these Terms at any time. Changes will be communicated to the Client at least 15 days in advance. Continued use of the service after that period means acceptance of the new terms.

Governing law and jurisdiction

These Terms are governed by the laws of the Argentine Republic, including the Civil and Commercial Code and, where applicable, Consumer Protection Law 24.240. For any dispute, the parties submit to the Ordinary Courts of the City of Buenos Aires, waiving any other jurisdiction that may apply.